Support that knows the order before the customer explains it.
Every channel, every order and every agent in one workspace for commerce teams.
01Channels
Six doors. One queue.
Email, live chat, Messenger, Instagram, Aircall and the help center arrive in one list, with the customer already attached.
- Live chat
- Messenger
- Aircall
- Help Center
02Inbox
Everything the reply needs, beside the reply.
One screen from the first message to the refund.
01 Context
The order is already open.
Shopify orders, shipping status and history sit next to every thread.
02 Assist
A first draft, not a blank box.
Summaries, sentiment and a suggested reply arrive before you start typing.
03 Act
Refund, edit, resolve. Same screen.
Order actions run from the conversation, inside the SLA you set.
03Analytics
Know the shape of your week.
Eighteen dashboards, from one agent's shift to the company's refund trend.
- This week
- Last week
04Self Service
Answers before the ticket.
Publish order help and a chat widget from the same workspace. Customers find answers, and the rest arrive with context.
05Access
Access that matches the org chart.
Owners, admins and agents see exactly what their role allows, across every brand and team.
- Owner
- Owner
- Super admin
- Super admin
- Admins
- Team lead · CSTeam lead · OMManager
- Agents
- ChatEmailSocialAircallOMRefundHelp center
- Brands
- Run several storefronts from one workspace.
- Teams
- Group agents and route work to the right desk.
- Shifts
- Know who is on, and when.
- SLA policies
- Timers per channel, with breaches on record.
Bring the whole conversation into one place.
Sign in to your workspace, or write to us to set one up for your team.